AI for Tessitura, from the box office
to the boardroom.
We connect Tessitura to the AI your organization already uses: a 24/7 box office assistant for patrons, Claude, ChatGPT and Gemini working from your live sales and donor data, and AI agents that take the busywork off your team. Built by Tessitura specialists with 15+ years of Tessitura and TNEW integrations.
- 15+ years building on Tessitura & TNEW
- Starts read-only, in your test environment
- Works with Claude, ChatGPT & Gemini
Talk to a Tessitura AI specialist
Tell us where your team loses time, or what you'd ask your data. We'll reply within 24 hours with ideas for your Tessitura.
Thank you, we'll be in touch.
We typically reply within 24 hours, from info@digitalartsmediaservices.com.
- Tessitura REST API
- TNEW
- Claude
- ChatGPT
- Gemini
- Claude Code
- Model Context Protocol
- Microsoft Azure
- AWS
- Google Cloud
Your Tessitura knows everything.
Your AI is in the dark.
Every ticket, subscription, gift and patron conversation lives in Tessitura. But getting a straight answer out of it usually means a report request, an export, and a wait for the one colleague who knows the query.
Meanwhile your team already uses Claude, ChatGPT and Gemini for everything else, and your patrons expect answers at 11 PM, long after the box office has closed.
We close that gap. Our AI connects to Tessitura live, through the Tessitura REST API, with permissions you control, so patrons and staff get answers from your real data in seconds: patrons through ourAI Chatbot for Tessitura, and staff in the AI tools they already use through anMCP server for Tessitura.
- Answers from live Tessitura data, not stale exports
- Read-only by default; changes only with approval
- Inside the AI tools your team already uses
- Built and supported by Tessitura specialists
Animated demo with two scenarios: a development officer asking an AI assistant connected to Tessitura for lapsed donors and adding follow-up notes, and a marketer finding under-sold Nutcracker performances and building an email list.
Staff asking AI about live Tessitura data. Sample data; try the tabs.
Four ways to put AI
to work on Tessitura.
Start with one, add the others when you're ready. They share the same secure connection to your Tessitura.
AI Chatbot for Tessitura
A 24/7 box office assistant on your website and TNEW pages. It searches your season, checks live seats and pricing, and puts seats straight into the TNEW cart.
- Live availability & pricing from Tessitura
- Signed-in patrons: bookings, memberships & ticket resends
- Live voice mode in every supported language
MCP Servers for Tessitura
Connect Claude, ChatGPT and Gemini to Tessitura, so your team can ask questions in plain English and get answers from your real numbers in seconds.
- Works with Claude, ChatGPT & Gemini
- Read, write, or both, per role
- Every action logged
AI agents on Tessitura data
Agents that work in the background: morning sales briefings, donor briefs before meetings, follow-ups after a performance, and the data checks nobody has time for.
- Scheduled briefings & reports
- Donor and patron briefs on demand
- A person approves anything that changes
DevHub for Tessitura
A workbench for the Tessitura API with an AI assistant that knows Tessitura. Explore every method, test safely on a demo venue, and ship your work as APIs and MCP tools.
- Every Tessitura method, ready to run
- A built-in demo venue to practise on
- Your work as APIs & MCP tools
What your team could ask
tomorrow morning.
The questions arts organizations ask every week, answered from live Tessitura data instead of a report queue.
Box office
Fewer routine calls, and faster answers when patrons do call.
What's still open in the orchestra for Saturday's matinee?
Marketing
Spot slow-selling performances early, and build the audience list in the same conversation.
Which productions are pacing behind last season at two weeks out?
Development
Walk into every donor meeting briefed, and never let a lapsed donor slip by.
Brief me on this donor before tomorrow's lunch.
Leadership
The numbers for the board, without waiting for a report.
Summarize this week's ticket revenue against budget by production.
Patrons
Answers at midnight, in their own language, from your live season.
Two seats together for Carmen on Saturday, under $100 each?
IT & developers
Less time on one-off reports and API plumbing.
Check how price types are set up for Nutcracker, then update our TNEW template to match.
Built for patron data.
Governed by you.
The questions your board, IT and finance teams will ask, answered before they ask them.
Read-only to start
We begin with read access. Write actions are opt-in, per role, and can require a person to approve each change.
Test environment first
Everything is built and tested against your Tessitura test environment before it touches live data.
Permissions by role
Box office, marketing and development each see only the tools and fields they need.
Sensitive fields redacted
Payment details, birthdays or private notes can be stripped out before anything reaches an AI model.
Every action logged
A full audit trail of who asked what and what the AI did, for your peace of mind and your auditors'.
Your cloud or ours
Run it in your own Azure, AWS or Google Cloud, or let us host and maintain it for you.
From first call
to AI in production.
- 01
Free consultation
We learn how your teams use Tessitura today, and where the hours go.
- 02
Pick the quick wins
Together we choose one or two use cases with clear value and low risk.
- 03
Connect safely
A dedicated Tessitura API user, in your test environment, read-only.
- 04
Pilot with your team
Real staff, real questions. We tune answers, tools and permissions.
- 05
Launch & grow
Go live, then add patrons, teams or write actions when you're ready.
Tessitura specialists,
not a generic AI shop.
We've built custom websites,WordPress sites, TNEW integrations and custom software on Tessitura for more than 15 years, from our office in Washington, DC. AI is the newest thing we build on it, not the first.
Questions about
AI and Tessitura.
Straight answers to what arts organizations ask us most. Can't find yours? Ask us in the form, and a Tessitura specialist will reply.
Can ChatGPT, Claude or Gemini connect to Tessitura?
Yes. We build a custom MCP (Model Context Protocol) server for your Tessitura: a secure bridge that gives Claude, ChatGPT, Gemini and other MCP-compatible tools live, controlled access to the Tessitura data and actions you choose. The AI never touches your Tessitura API directly, and you decide what each role can read or change.
MCP Servers for TessituraIs it safe to use AI with Tessitura patron data?
It can be, when it is designed for it. We start read-only in your test environment, limit each tool and field by role, redact sensitive fields such as payment details before they leave the server, log every action, and can require a person to approve any change. Only the data a tool returns is sent to the AI provider your organization chooses, under that provider's terms.
What do we need on the Tessitura side?
Access to the Tessitura REST API, the same API your website and TNEW integrations use, and a dedicated service user with appropriate permissions. We build and test against your Tessitura test environment before anything touches live data.
Explore the Tessitura API in DevHubDoes the AI chatbot work with TNEW?
Yes. The AI Chatbot for Tessitura adds seats, packages and promo codes straight to the patron's TNEW cart, and patrons check out on TNEW as usual, so no card details ever enter the chat. Patrons can also sign in with their existing account for answers about their own bookings and memberships.
AI Chatbot for TessituraWill an AI chatbot replace our box office staff?
No. It handles the routine questions that arrive around the clock (what's on, what's left, where am I sitting, can you resend my tickets) so your box office team has more time for the conversations that need a person.
See what the chatbot can doHow much does AI for Tessitura cost?
It depends on what you need: a patron chatbot, staff access from Claude or ChatGPT, or custom agents. The consultation is free, and we follow it with a clear written proposal scoped to your organization. Many organizations start with a single, focused pilot.
Where should we start?
Most organizations start with one of two things: read-only access to Tessitura from Claude or ChatGPT for a single team, or the patron chatbot on their website. Both show value quickly with very little risk. Book a free consultation and we'll help you choose.
Are you part of Tessitura Network?
No. Digital Arts Media Services is an independent Washington, DC company that has built on Tessitura for more than 15 years. We are not affiliated with, endorsed by or sponsored by Tessitura Network, Inc.
More we build
on Tessitura.
AI works best alongside the rest of your patron experience. These services share the same Tessitura know-how, and often the same connection.
AI for the whole arts organization
Visitor assistants, AI agents for grants and marketing, and automations for theaters, orchestras, museums and arts nonprofits, whatever systems you run.
Ready to put AI
to work on your Tessitura?
Tell us about your organization and what you'd like AI to help with. The consultation is free, there's no obligation, and we typically reply within 24 hours.
Thank you, we'll be in touch.
We typically reply within 24 hours, from info@digitalartsmediaservices.com.
- Phone
- +1 (202) 800-0207
- Office
- 2021 L St. NW, Suite 101-341
Washington, DC 20036 - What to expect
- Free consultation · Custom solutions · Ongoing support