AI-Powered Chatbot Platform
Intelligent, customizable AI chatbot for performing arts, hospitality, healthcare, education, and more — with Tessitura integration, multi-language support, and multi-provider AI.
Smart Conversations, Real Results
Our AI-powered chatbot platform transforms how organizations interact with their audiences. Embed a fully branded, intelligent assistant on your website that answers questions, guides purchases, provides real-time information, and supports customers — 24/7, in 40+ languages.
Built for verticals that need more than a generic widget: performing arts venues with Tessitura, hotels and resorts, medical centers, restaurants, educational institutions, and beyond. Each deployment gets a custom knowledge base, deep API connections, and an admin dashboard to monitor everything.
Industry Solutions
One platform, many industries. Our chatbot adapts to the unique workflows, terminology, and integrations of each vertical.
Performing Arts & Tessitura
Purpose-built for operas, symphony orchestras, ballet companies, and arts organizations that use Tessitura. Real-time ticket availability, performance schedules, pricing, seat maps, patron account lookups, and donation processing — all through the Tessitura API.
- Live ticket search & booking via Tessitura
- Season schedules & program notes
- Venue directions, parking & accessibility info
- Patron account & donation support
Hotels & Hospitality
Give guests instant answers about room availability, rates, amenities, check-in/check-out times, and local attractions. Integrate with your PMS to handle reservation inquiries and upsell spa or dining packages.
- Room availability & rate inquiries
- Amenity & facility information
- Restaurant reservations & dining menus
- Local attractions & concierge recommendations
Medical Centers & Healthcare
Help patients find the right provider, check office hours, prepare for appointments, and navigate insurance questions. Configurable guardrails ensure the bot never provides medical advice.
- Provider directory & specialty search
- Appointment availability & scheduling links
- Insurance & billing FAQ
- Pre-visit instructions & patient resources
Restaurants & Dining
Answer questions about menus, daily specials, dietary accommodations, and reservation availability. Connect to OpenTable or Resy for inline booking and reduce phone call volume.
- Menu browsing & allergen info
- Reservation availability & booking
- Hours, location & parking info
- Private events & catering inquiries
Education & Universities
Support prospective and current students with admissions info, course catalogs, campus maps, financial aid deadlines, and department contacts. Reduce administrative burden on staff.
- Admissions & application guidance
- Course catalog & registration help
- Financial aid & scholarship info
- Campus services & event listings
Museums & Cultural Institutions
Guide visitors through exhibitions, provide hours and ticket pricing, share educational content about collections, and support membership inquiries — in any language.
- Exhibition info & audio-guide style content
- Ticket & membership inquiry support
- Visitor services & accessibility
- Event & program schedules
See how our chatbot works across different industries
Platform Features
A comprehensive chatbot platform built for scale, security, and seamless integration with your existing systems.
External API Connections
Connect to third-party APIs — ticketing systems, CRMs, PMS, payment gateways, and custom backends — enabling the chatbot to perform real actions and fetch live data.
Client API Integration
Deep integration with your organization's own APIs for custom automations — from updating patron records to triggering internal workflows and processes.
Admin Management Dashboard
A full management UI for client admins to monitor activity, review conversations, track metrics, configure settings, and manage the chatbot's behavior — all from one place.
Chatters List & Activity
View all active and historical chat sessions, see conversation transcripts, track engagement metrics, and identify popular topics and patterns across your audience.
Newsletter Integration
Seamlessly capture email subscribers during chat. Integrates with popular email platforms like Mailchimp, Constant Contact, and custom CRM newsletter systems.
Google Maps Integration
Built-in Google Maps support for venue directions, nearby parking, public transit routes, and location-based information — right within the chat interface.
Custom Knowledge Base
Upload documents, FAQs, policies, program notes, and venue details. The AI ingests your content and answers accurately based on your organization's real data.
Actions & Intents
Define custom intents and configure automated actions — from booking tickets to scheduling appointments. The chatbot understands user goals and executes multi-step workflows.
Guardrails & Safety
Built-in content moderation, topic boundaries, and response guardrails ensure the chatbot stays on-brand, avoids inappropriate content, and handles edge cases gracefully.
Full Brand Customization
Complete control over the chatbot's appearance — colors, fonts, positioning, avatar, greeting message, and conversation tone — seamlessly matching your website's design.
Bring Your Own AI Provider
Connect your own AI provider account — OpenAI, Google Gemini, Anthropic Claude, or any compatible API. Use your existing enterprise agreements and API keys for full cost control.
Tessitura Deep Integration
Real-time ticket availability, performance schedules, pricing, seat maps, patron account lookups, and donation processing — all through the Tessitura Tickets API.
Complex Automations
Support for multi-step workflows, conditional logic, and chained API calls. The chatbot can execute sophisticated processes — from booking sequences to form submissions and data lookups.
Page-Aware Context
The chatbot knows which page the user is on and provides contextually relevant responses. On a concert page? It highlights that show's details. On pricing? It focuses on ticket options.
Smart Redirects
Intelligently guide users to relevant pages within your site. The chatbot can redirect to ticket pages, event listings, donation forms, or any URL based on the conversation context.
Rich Media Embeds
Embed YouTube videos, Spotify playlists, and interactive forms directly within the chat. Show a preview of a performance, play a music sample, or collect information — all inline.
User Info Collection
Collect patron details through conversational flows — names, emails, phone numbers, preferences, and feedback. Data feeds directly into your CRM or newsletter system.
40+ Languages Supported
Communicate with patrons in their native language. Supports English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese (Simplified & Traditional), Japanese, Korean, Arabic, Hindi, Bengali, Turkish, Vietnamese, Thai, Polish, Ukrainian, Romanian, Czech, Greek, Hungarian, Swedish, Danish, Finnish, Norwegian, Indonesian, Malay, Filipino, Hebrew, Persian, Swahili, and many more.
How It Works
Getting your AI chatbot live is a straightforward process. We handle the complex AI configuration while you focus on providing the knowledge content that makes your chatbot genuinely helpful.
- Upload your organization's documents & FAQs
- Connect your APIs (Tessitura, PMS, CRM, custom backends)
- Configure actions, intents, and guardrails
- Customize the chatbot's look and personality
- Embed on your website with one line of code
- Monitor & refine through the admin dashboard
Use Cases
Our chatbot adapts to your organization's needs, handling a wide range of interactions — freeing your staff for higher-value tasks.
- "What performances are available this weekend?"
- "Do you have rooms available for next Friday?"
- "Which doctor specializes in cardiology?"
- "Do you have gluten-free menu options?"
- "Can I exchange my tickets for a different date?"
- "How do I get to the venue? Is there parking?"
- "Sign me up for the newsletter"
- "How do I make a donation?"
Enterprise-Ready Platform
Built on a multi-tenant architecture, our chatbot platform supports multiple organizations with isolated data, individual branding, and centralized management. Each instance gets its own knowledge base, conversation history, and analytics — with robust security through Auth0 authentication and encrypted data storage.
Tessitura® is a registered trademark of Tessitura Network, Inc. Digital Arts Media Services is not affiliated with, endorsed by, or sponsored by Tessitura Network, Inc. All other trademarks are the property of their respective owners.
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